Please kindly fill in our contact form and get in touch.
|02||If the phone bill is not under my name or I do not have a phone bill. Can i still proceed with onboarding?|
Yes, you can still proceed. A Letter of Declaration (Appendix 2) will be sent to you through email once you’ve completed the onboarding process.
Bank Statements and Phone Bill works as a Proof of Address document if it shows your current residential address. For Singaporeans, you may also provide your NRIC (Please upload both the front and back of your NRIC). If you have done so, you may ignore the Proof of Address portion (it is optional).
|04||My Passport is expiring in 6 months but I have yet to renew it, can I still proceed with onboarding?|
Yes, you can still proceed but you will need to provide your new passport once it is renewed/re-issued. For Singaporeans, you may choose to submit your NRIC (front and back) instead.
Yes, we accept joint bank accounts as long as you are one of the bank account holders.
No. QCP does not facilitate third party transfers.
|07||How do I add or remove Authorized Traders? (Please note that this is for individuals that would like to appoint authorized traders to trade on their behalf)|
Kindly inform us in your trade chat if you would like to add or remove Authorized Traders. (Please note that addition and removal of authorized traders can only be done after KYC is approved.)
For addition of Authorized Traders, an email will be send to you to request for the following documents:
- Phone bill (with name and phone number used to communicate with QCP)
- Sample Letter of Authorization
- Passport and a video recording of the Authorized Trader
A confirmation will be sent to your trade chat once the addition or removal of Authorized Trader is completed.
Kindly inform us in your trade chat if you would like to add or remove your bank accounts. An email will be sent to you to request for the bank statement (within the last 3 months) and please fill in the template as shown below for addition of bank accounts.
Bank Name :
Bank Address :
ABA/SWIFT Code :
Recipient Account No. :
Recipient Name :
Recipient Address :
Intermediary Bank details (if any)
A confirmation will be sent to your trade chat once the addition or removal of the bank account is completed.