Frequently Asked
Questions
On-boarding Documents
Please kindly fill in our contact form and get in touch.
| 02 | If the phone bill is not under my name or I do not have a phone bill. Can i still proceed with onboarding? |
Yes, you can still proceed. A Letter of Declaration (Appendix 2) will be sent to you through email once you’ve completed the onboarding process.
Bank Statements and Phone Bill works as a Proof of Address document if it shows your current residential address. For Singaporeans, you may also provide your NRIC (Please upload both the front and back of your NRIC). If you have done so, you may ignore the Proof of Address portion (it is optional).
| 04 | My Passport is expiring in 6 months but I have yet to renew it, can I still proceed with onboarding? |
Yes, you can still proceed but you will need to provide your new passport once it is renewed/re-issued. For Singaporeans, you may choose to submit your NRIC (front and back) instead.
Yes, we accept joint bank accounts as long as you are one of the bank account holders.
No. QCP does not facilitate third party transfers.
| 07 | How do I add or remove Authorized Traders? (Please note that this is for individuals that would like to appoint authorized traders to trade on their behalf) |
Kindly inform us in your trade chat if you would like to add or remove Authorized Traders. (Please note that addition and removal of authorized traders can only be done after KYC is approved.)
For addition of Authorized Traders, an email will be send to you to request for the following documents:
- Phone bill (with name and phone number used to communicate with QCP)
- Sample Letter of Authorization
- Passport and a video recording of the Authorized Trader
A confirmation will be sent to your trade chat once the addition or removal of Authorized Trader is completed.
Kindly inform us in your trade chat if you would like to add or remove your bank accounts. An email will be sent to you to request for the bank statement (within the last 3 months) and please fill in the template as shown below for addition of bank accounts.
Template
Bank Name :
Bank Address :
ABA/SWIFT Code :
Recipient Account No. :
Recipient Name :
Recipient Address :
Intermediary Bank details (if any)
A confirmation will be sent to your trade chat once the addition or removal of the bank account is completed.
Corporate Onboarding
Kindly upload a dummy document for the mandatory documents and input NA for the mandatory fields. We will follow up with you through email for the outstanding items that are required.
Please kindly fill in the contact form below and get in touch.
Yes, we will require the Nominee Director’s Passport and Proof of Address as well.
You may still proceed with onboarding. A Letter of Declaration (Appendix 3) will be sent to you through email once you’ve completed the onboarding process.
Yes, you can be onboarded. Please note that a scoping call will be conducted by our BD team to better understand your needs.
Kindly inform us in your trade chat if you would like to add or remove your bank accounts. An email will be sent to you to request for the bank statement (within the last 3 months) and please fill in the template as shown below for addition of bank accounts.
Template
Bank Name :
Bank Address :
ABA/SWIFT Code :
Recipient Account No. :
Recipient Name :
Recipient Address :
Intermediary Bank details (if any)
A confirmation will be sent to your trade chat once the addition or removal of the bank account is completed.
Kindly inform us in your trade chat if you would like to update any changes (name change, change of directors/shareholders/UBO). An email will be sent to you to request for the ACRA Bizfile (only for entities incorporated in Singapore) or the following:
– Certificate of Incorporation
– Directors’ Register
– Shareholders’ Register
Wallet Whitelisting
Please select the option “I do not have any wallet address to whitelist” when you reach that section
Your video recording might have exceeded 25 seconds (i.e. the max length). Please record a shorter video for submission.
No, all hosted wallet addresses are not accepted for whitelisting. Please whitelist an address from a privately hosted wallet. If you are statutorily-required to use a custodian for your firm’s assets, kindly contact the BD team.
No, the same wallet can only be used for one natural person/entity.
Please note that whitelisting of wallet addresses can only be done after KYC/KYB is approved.
For individual wallet whitelisting, kindly sign into your account and once KYC is approved, you will see the following:
Click on “Whitelist New Wallet” and you will be required to fill in/agree to the following details:
- Date of Birth
- Terms and Conditions
- Type of Cryptocurrency you would like to whitelist. For any other cryptocurrencies other than Ethereum and Bitcoin, please select Others. (Please note that you are able to select multiple options)
- Your passport/NRIC (only for Singapore citizens)
- A selfie video recording
- Lastly, the wallet addresses you would like to whitelist
For Corporates, please note that only the Authorized Trader is allowed to whitelist wallet addresses. Kindly sign in to the Authorized Trader’s account and once KYB is approved you will see the following (as shown below):
Click on “Whitelist New Wallet” and you will be required to fill in/agree to the following details:
- Date of Birth
- Terms and Conditions
- Type of Cryptocurrency you would like to whitelist. For any other cryptocurrencies other than Ethereum and Bitcoin, please select Others. (Please note that you are able to select multiple options)
- Your Passport/NRIC (only for Singapore citizens)
- A selfie video recording
- Lastly, the wallet addresses you would like to whitelist
Account Management
You may also use your email address to login. If all else fails, kindly fill in our contact form and get in touch.
A link will be sent to your email address to notify you to verify your email after signing up. You will only be able to login after verifying your email address. Please note that the link to verify your email is only valid for 24 hours. Kindly fill in our contact form and get in touch if the link has expired.
After logging in, you would be asked to scan a QR code for the Two Fator Verification.
Kindly download Google Authenticator in the App Store (for iPhone) and Play Store (for Android) and click on “Scan a QR Code”.
Use the camera function in the application to scan the QR code given and you will be given a 6 digit code to enter in.
Upon full submission of documents, typical due diligence for individual onboarding takes around 3-5 working days to review and approve. For corporate onboarding, it will take around 5-7 working days.
